PriorDesk Privacy Notice
Effective Date: September 14, 2026
Last updated: September 14, 2026
Forbes Industries, doing business as PriorDesk ("PriorDesk," "we," "us," or "our"), operates priordesk.com. This Privacy Notice explains what information we collect through this website, how we use it, and how information related to contracted PriorDesk services is handled separately.
PriorDesk provides payer-administration support to independent medical practices, including eligibility, benefits and financial clearance, referral management, prior authorization, medication access and pharmacy benefits, claims and accounts-receivable administration, denials and appeals, credentialing and payer enrollment, and payer contracting and network administration. Priordesk.com is a business-to-business website intended for healthcare practices, practice administrators, billing organizations, and other professionals evaluating PriorDesk services.
Priordesk.com is not a patient portal and must not be used to submit patient information or protected health information ("PHI").
Information We Collect Through This Website
Information You Provide
When you complete the practice inquiry form or contact PriorDesk, we may collect business contact and practice information, including:
- First and last name
- Practice name
- Practice website, if provided
- Business email address
- Business telephone number, if provided
- Practice specialty
- Number of providers, if provided
- The PriorDesk services you are interested in
- Approximate monthly prior authorization volume, if provided
- Approximate monthly eligibility and benefits verification volume, if provided
- Approximate monthly claims follow-up volume, if provided
- A non-PHI description of the payer-administration work you want help with, if provided
- Other business information you voluntarily provide in correspondence with us
We use this information to evaluate your practice’s needs, respond to your inquiry, prepare a proposed scope of services and pricing, and communicate with you regarding PriorDesk.
Technical Information
Our website and hosting providers may automatically process standard technical information necessary to operate, secure, and deliver priordesk.com, including:
- IP address
- Browser type
- Device information
- Date and time of access
- Pages requested
- Server logs
- Security and diagnostic information
We may use this information for website administration, security, troubleshooting, and fraud or abuse prevention.
Do Not Submit Patient Information Through Priordesk.com
The PriorDesk website, contact forms, and the practice inquiry form are not designed or authorized to receive PHI or other patient information.
Do not submit:
- Patient names
- Dates of birth
- Home addresses
- Telephone numbers
- Medical record numbers
- Member or insurance identification numbers
- Authorization or case numbers tied to identifiable patients
- Diagnoses
- Treatment information
- Clinical notes
- Medical records
- Charts
- Patient photographs
- Prescription information
- Laboratory or imaging information
- Any other information that identifies or could reasonably identify a patient
The practice inquiry form intentionally requests only business and operational information.
If patient information is submitted through the public website contrary to these instructions, PriorDesk may take reasonable steps to restrict, remove, secure, or otherwise appropriately address the information.
Information Handled During Client Services
Website inquiries and contracted PriorDesk services are separate.
Submitting a practice inquiry does not authorize PriorDesk to access PHI and does not establish a healthcare-services relationship.
Before PriorDesk accesses PHI on behalf of a healthcare organization:
- The applicable client agreement must be executed.
- A Business Associate Agreement (BAA) must be executed where required.
- The client must provision appropriate access.
- Applicable security, access, and onboarding requirements must be completed.
Whenever operationally feasible, PriorDesk personnel perform contracted payer-administration work inside systems controlled or approved by the client, such as:
- The client’s EHR
- Practice-management systems
- Availity
- Payer portals
- Benefit-management portals
- Client-approved secure document environments
- Client-approved secure fax systems
- Authorized payer telephone workflows
The systems used depend on the contracted service; not every service uses every system.
PriorDesk does not intend to create or maintain a separate public-facing patient database through priordesk.com.
If patient information must be transferred outside a client system in connection with contracted services, the approved transfer method and applicable safeguards will be established through the client’s onboarding process and governing agreements.
PHI handled during contracted services is governed by the applicable BAA, service agreement, security requirements, and applicable law rather than by the public practice inquiry form.
How We Use Website Information
- Respond to inquiries
- Evaluate whether PriorDesk services fit a practice’s needs
- Prepare written proposals
- Provide pricing information
- Communicate regarding potential or existing business relationships
- Maintain ordinary business records
- Operate and secure the website
- Prevent spam, fraud, abuse, or unauthorized activity
- Comply with legal obligations
- Protect PriorDesk, our clients, and others
Sale and Advertising Use of Information
PriorDesk does not sell information submitted through the practice inquiry form.
We do not provide practice inquiry form information to advertisers for targeted advertising.
Service Providers
PriorDesk may use third-party providers for functions such as:
- Website hosting
- Form processing
- Business email
- Security
- Analytics
- Infrastructure
- Professional services
These providers may process information as necessary to perform services for PriorDesk.
The public website is not intended to transmit PHI to these providers.
Vendors or subcontractors that may create, receive, maintain, or transmit PHI in connection with contracted healthcare services are addressed separately through appropriate contractual and compliance arrangements where required.
Data Retention
We may retain website inquiries, practice inquiries, business contact information, and related correspondence for as long as reasonably necessary to:
- Respond to the inquiry
- Evaluate or establish a business relationship
- Maintain business and contractual records
- Resolve disputes
- Protect against fraud or misuse
- Comply with applicable obligations
Information may be deleted sooner when it is no longer reasonably needed.
Retention of PHI associated with contracted services is governed separately by applicable agreements, client requirements, and law.
Security
PriorDesk uses reasonable administrative and technical safeguards appropriate to the nature of information processed through the website.
However, no public website, internet transmission, or email service can be guaranteed to be completely secure.
For that reason, do not send patient information through priordesk.com or ordinary website correspondence.
Client PHI is handled through approved systems and workflows established during onboarding.
Your Choices
You may contact PriorDesk to request correction or deletion of business information you previously submitted through priordesk.com.
We may retain information where reasonably necessary for legal, contractual, security, fraud-prevention, or legitimate business-record purposes.
Third-Party Websites
Priordesk.com may contain links to third-party websites or platforms. PriorDesk does not control and is not responsible for the privacy, security, availability, or content of third-party websites.
Children
Priordesk.com is a business-to-business website and is not directed to children. We do not knowingly solicit personal information from children through this website.
Changes to This Privacy Notice
PriorDesk may update this Privacy Notice as our website, services, technology, or legal obligations change. The effective date at the top of this page identifies the current version.
Contact
Questions regarding this Privacy Notice may be submitted through the Contact page at priordesk.com.
PriorDesk
Tampa, Florida